Customer Service
The core purpose of business is to find and retain valuable customers – we offer expert training to help you win accolades from even the most demanding. Expand your customer base and win repeat business.
Communicating with Customers
Have you ever found yourself being too direct with customers or not direct enough? Do you remember to show empathy? In this interactive workshop, discover how to adapt to different communication styles and have more productive conversations.
Customer Service Essentials
Do your customers have positive experiences? When they do, they know they can count on you and come back. In this course, gain three skills to build excellent service. Find out how to build relationships, resolve problems, and address angry customers.
Handling Tough Conversations with Customers
Almost all employees have faced upset customers from inside or outside an organization. This course uncovers proven strategies to smooth out negative interactions. Discover steps to take during and after these conversations.
REVIEWS
“I learned what good customer service is all about and how both the customer and I can benefit from it.”